Home Care FAQ - Helping Hands Home Care

Frequently Asked Questions

Helping Hands has been in business since 1948 offering services to families in need helping them to stay safely in their homes. We have been accepting Medicaid services since they became available. We are large enough to serve you but small enough to care, like a small family caring for you and your family, not a chain or a franchise. We provide the very best care, tailored to individual cases. Our well-trained and seasoned staff will be there to help guide you every step of the way.

You’re not alone. In fact, most people aren’t entirely sure. Which is why, when you call, we’ll schedule a patient assessment with one of our Registered Nurses so together we can develop a personalized Plan of Care to fulfill your needs. You also have the option of increasing or decreasing the level of service or changing the scheduled days and hours of service. We will help you to determine the level of care suitable to your needs. If home care is your choice, let our experienced staff guide you through the process step by step.

Yes, this form is called the Hospital and Community Patient Review Instrument (H/C PRI). One of our certified nurse assessors would come to your home, perform a thorough evaluation of the client, determine the level of care required and fill out the necessary paperwork.

One of the things we’re proudest of at Helping Hands is how long our aides stay with us. An essential component to this success is the stringent interview process. Each applicant is interviewed and his or her credentials and references are verified. Furthermore, each applicant must go through a series of hands on skill assessments to demonstrate their ability to perform his or her job. Additionally, criminal background checks are made on all personnel.

No. You will be invoiced each week for the services rendered during the previous week. We employ and pay all of our caregivers in accordance with Department of Labor regulations so you do not have to concern yourself about Social Security, taxes and insurance.

Yes. We can provide hourly care and supervision for anyone in your family, to enable them to attend special family occasions such as weddings, birthday parties, reunions and the like.

We achieved the Gold Seal of Approval from The Joint Commission Home Care Accreditation Program by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. Many hospital discharge planners or physicians will not release patients into home care unless the agency is accredited. For our clients, it’s added peace of mind.

Click to view the Joint Commission Brochure

You do not need a doctor’s referral to begin care. However, communication with your health care provider is essential to optimal care and a doctor must sign off on the Patient Care Plan and any changes made to it over the course of care.

Yes, our caregivers can provide medication reminders and assist you with taking medication. Optional medication management is also available by a registered nurse such as weekly medication pours.

Yes, the employees of Helping Hands Home Care are bonded and covered by the company’s general liability insurance and workers’ compensation insurance.

Every case is different. We will assist you in exploring all your payment options and create a simple, individualized payment plan just for you. Some people have insurance that covers some or all of their care. Some clients pay out of pocket. Some are qualified Medicaid recipients. We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans who require our services; the benefit is in addition to their monthly pension. We have insurance specialists on hand who can advise you, help contact your insurer and review the variety of programs that may be available.

Contact us online today using the link below, or call us at
(631) 261-0403 to speak with our Intake Coordinator to learn more about a customized care plan for you or your loved one.

Contact Helping Hands